Order & Customer Management

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Order and customer service

Magnet Commerce helps you build a strong relationship with your customers. For example you can offer your customers information on latest releases and hot offers, constant e-mail communication, product inquiry facility, and exclusive membership accounts for logging into your store and viewing purchase history, personal wishlist and editable account information.

Email notification
Automated personalized email notifications are sent to the customers at all stages of the buying process. When they place an order, when payment has been approved through to product shipping and more.

SMS notification
You can specify a mobile phone number where you will be receiving new order notifications via SMS. Use this advanced feature to be informed of new orders anytime-anywhere!

Order status management
Magnet Commerce offers the administrator the ability to manage order status (New, Payment Received, Shipped, Completed, and Cancelled), and automatically email customers when the status changes.

Store membership accounts
Customers that have performed one or more orders, have subscribed to your newsletter or have registered as members to your store are provided with personal login information. They can login to your store at any time and view past orders, their wish list, or update their billing and shipping information.
Every time they login they are welcomed by name. The checkout forms are automatically filled out with their billing and shipping information.

Product review
Let your customers value you products by enabling product reviews and ratings. Publish any reviews you want your store visitors to read.

Product inquiry
An email contact form allows prospective customers to ask for details on a specific product.

Wish list
The wish list functionality allows customers to add items to a list for future purchase. This list can be viewed at any time by logging into their store account.

Shopping cart display
The contents of the shopping cart are displayed as reference while the customer looks for more products on your store.

Information on new products and discounts
New products can be displayed with a 'new' graphic next to the product image. Discounts can also be pointed out by use of strikethrough text (for old price), and customizable color for displaying new prices.
A 'News' section containing important articles can also be added to your store's pages

Offer useful information and User Guides
Attached files can be added on every product page for offering user guides in electronic and print format, or any other information you think is important.

Simple buying and checkout process
An easy-to-follow procedure and a simple checkout process ensures customer confidence. Magnet Commerce builds user friendly stores that provide customers with notifications at each step of the check out process.
Remember that online shoppers want checkout processes that work well and they will pay a premium for first-rate service.

The best way to explore the rich features of Magnet Commerce is to take a free 15-day trial!


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