eCommerce Software Support

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Help and Support
"The ease of use of the site and the help from all the staff
at Magnet Commerce is second to none."
Keith Latham, Owner of

Magnet Commerce subscribers
If you are already a customer or a free trial user, simply log into your account, using your username and password. Click on the Help and Support link in the upper right-hand corner of the screen to access the Magnet Commerce online user guide and our searchable knowledge base that contains answers to hundreds of common questions. If you don't find an answer to your question, please submit your query using the contact form and our help team will get back to you.

Implementation Help
Magnet Commerce software is a do-it-yourself solution and implementation is easy. However, if you need custom graphics to make your eshop unique or to promote your best products, you can select Setup Option B that offers you 8 hours of graphic design.
If you need further design help (i.e., designing a company logo or a flash promotional banner, or integrating your eshop to an existing Web site), we will gladly discuss these needs with you. Click here, to send us an email.

Online User Guide
For help with setting up and designing your online store please advise our online user guide.

Check our FAQ section for information regarding pricing, domain name and hosting services, store setup and getting started tips as well as general product questions.


Live Help
If you can't find an answer in the previous resources or you feel your problem will be better resolved through conversation with a consulant, you can try Live Help, to see if a representative is available.

Live Help Support


Contact us
There are numerous ways for reaching us.
You can call us, email us, chat live with us or complete the contact form, and a member of the Magnet commerce Team will contact you shortly. Simply visit the "Contact us" page for more information!

We like to hear from you so don't hesitate to get in touch today!

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